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You can request email support for issues involving WordPress Multisite. Click for more details.
Access to email support for one person. Click for more details.
Access to priority email support for a small team. Click for more details.
All the people in your organization will have access to priority email support. Click for more details.
You can free up installs by deactivating them at anytime from My Account. Click for more details.
Allows you to sync your WordPress Media Library between two installs. Click for a video demo.
Allows you to run migrations from the command line. Click for details.
After a year, you can renew your license to continue receiving software updates and support. Click for more details.
Your purchase is backed by our 100% No-Risk 60-Day Money Back Guarantee. If for any reason you are not happy with our product or service, simply let us know within 60 days of your purchase and we'll refund 100% of your money. No questions asked.
We also guarantee that now is the best time to buy. If we do offer a lower price within 90 days of your purchase, let us know and we'll refund you the difference. There's really no point in waiting.
Yep, see our documentation for details.
Nope. Addons are only available with the Developer license and better.
Any time you activate the plugin license on a site with a new URL, that counts as an install. So, http://dev.awesomesite.com and http://awesomesite.com would be two installs.
To continue receiving software updates and support 1 year after purchase, you will need to renew your license. We'll send you an email well in advance of your license expiring with instructions on how to renew and offering a 30% discount.
Yep. You can get a list of your currently active installs and deactivate them anytime from My Account.
Nope. We'll send you an email before your renewal date asking you to simply click a link to renew.
Yep. When you deactivate an install it frees up a slot for a another install. For example, if you have the Personal license and can't activate a new install because you've reached the install limit, you could simply deactivate an old install then try activate the new install again. If you wish to re-activate the deactivated install later, you can do the same thing.
Absolutely. In fact, it's super easy. Just login to My Account, click the "Upgrade" button, choose your new license, confirm payment, and your license will be upgraded instantly.
Yep, go ahead, but you'll need to upgrade to submit a support request concerning multisite.
Yep. See our guarantee above for details.
Yep. You can use export, push, and pull after your license expires. For push and pull, you will need to enter your expired license key to unlock those features. Export doesn't require a license key at all.
Personal and Developer licenses are for individuals only and sharing them is against our licensing terms. Each person should have their own license or be covered under a Studio or Agency license.
We accept Visa, MasterCard, American Express, and PayPal. We also accept checks and purchase orders for Studio, Agency, and Enterprise licenses.
Definitely. If you need a license for a team of 7 or more developers, please send an email to email@example.com and we'll get you started.
Nope. We currently offer support via email only.
On average a WordPress developer manages 25 sites. Developers often use 3 environments: development, staging, and production. 3 x 25 = 75. Then we added a little extra, rounding up to 100.
Yep, we have an addon for that. It is included with every license except Personal.
Nope. This is code deployment and there are plenty of great options out there already for this. For example: FTP, SSH, Rsync, Capistrano, Git, Dandelion, Deploy, dploy.io.
Not yet. WP Migrate DB Pro currently does not have the capacity to merge two databases together. We simply drop the old tables and import the new ones.
We test and currently support migration from one multisite install to another multisite install at the Network Admin level. We don't currently support the migration of a multisite install to a non-multisite install, nor do we support the migration of a subsite from one multisite install to another, or the extraction of a subsite from a multisite install.
WP Migrate DB Pro will migrate your entire WordPress database, WordPress' built-in tools will not. For more details, please see our blog post WordPress XML Export/Import vs. WP Migrate DB Pro.
No, WordPress.com does not enable you to install any plugins including ours.
No, WP Migrate DB Pro only works with WordPress.
Teachers can get the same discount as students: 60% off regular prices. Simply use your school email address to email us a link to a page on your institution's web site containing your name, the number of students you would like the discount to cover, and expiry date of the discount (e.g. end of school year).
Sorry, but we do not offer site migration services at the moment.
Do we ever! We were students once and fully understand the financial plight that is being a student, so we're happy to offer a whopping 60% off our regular prices. To receive your discount, use your school email address to send us a copy of a document issued by your school with your name, institution name, and current date. Accepted documents include:
Yes, we offer a 20% discount to educational institutions. Licenses are issued per student. For more information, email us at firstname.lastname@example.org.
Some quick math... let's say you charge $50 per hour. WP Migrate DB Pro only needs to save you 4 hours and a Developer license has paid for itself! And it certainly will, just look what our customers are saying...
Have a question or two? Check out the documentation or email us.